Total Access Urgent Care - Protecting Against Coronavirus (COVID-19)

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Total Access Urgent Care (TAUC) is closely monitoring the latest coronavirus (COVID-19) updates from the Centers for Disease Control and Prevention (CDC). Our clinical leadership has implemented protocols consistent with the CDC guidelines to ensure the quality and safety of the care provided to our patients.

Is Total Access Urgent Care staying open?

Yes. TAUC remains committed to the community during this pandemic. Please visit us with any medical concerns. TAUC has been able to keep 18 sites open (every day of the week) throughout the pandemic to serve the entire metropolitan area.

If you visit TAUC and are experiencing a fever of 100.4 or greater, a cough, or shortness of breath, please ask for a mask immediately at the front desk.

Does TAUC have COVID-19 Virus Testing?

Yes. COVID-19 virus testing is available to all patients. We are testing patients with symptoms, as well as those who are concerned they have been exposed. Due to intermittent Quest testing backlogs, COVID-19 virus test results can take up to 6 days.

Because drive-thrus are unable to evaluate and treat concerning symptoms, every visit at TAUC includes a complete evaluation. For your safety, if you believe you have COVID-19, please request a mask upon arrival.

All patients who receive a positive result will be called by a TAUC provider to support your care plan and help navigate any questions.

Is Antibody Testing Available?

Yes. Total Access is offering antibody testing to help the St. Louis Region safely reopen. This test detects if you have been previously infected with COVID-19, causing you to develop antibodies to the virus. Your body produces antibodies in response to an infectious agent such as a virus to provide protection against the infection in the future. It is too early in our understanding of COVID-19 (first identified in November 2019) for us to determine the long-term immunologic implications of antibodies to this virus.

Our FDA-authorized test is manufactured by Abbott (ARCHITECT SARS-CoV-2 IgG) and is 100% sensitive and 99.63% specific. This test identifies the presence of the IgG antibody. Antibody test results are typically available in 2-4 days.

All patients who receive antibody testing will be called by a TAUC provider to support your care plan and help navigate any questions.

Is the Cost of Testing Covered by My Insurance?

To help during this crisis, Total Access Urgent Care is not collecting copays for COVID-19 visits, including: virus testing, antibody testing, and relief of associated symptoms. We are working closely with our health insurance partners who are covering COVID-19 related medical expenses.

What Is the Cost of Testing for those without Insurance?

As a commitment to the communities we serve, TAUC is proud to announce that we are not charging uninsured patients for COVID-19 virus and antibody testing. If you are presenting for COVID-19 concerns and do not have insurance, TAUC will submit your bill to the CARES Act for reimbursement.

Here's how it works:

  1. Pay $99 at check-in to be evaluated and tested.
  2. TAUC will submit your visit to the CARES Act. We will refund your $99 check-in fee for any services related to COVID-19 as soon as reimbursement is received.
  3. If you have private or state-funded insurance (Medicaid), the CARES Act will not cover your visit.
  4. Services that are not covered by the CARES Act will be billed to you.

Employer Testing Solutions

Total Access Urgent Care is committed to helping the St. Louis region responsibly re-open and can help your employees return to work sooner and more safely. We can support you with:

  1. Managing test results (including those that are positive).
  2. Navigating complicated and rapidly-evolving CDC return to work guidelines.
  3. Mitigating the risk of spreading the virus in your workplace.

For more information, please see our COVID-19 Return-to-Work Program.

Total Access Urgent Care Visitor Policy

For the safety of our patients and team, we are limiting visitors at this time. When practical, visitors should wait in their car. Families may have children in the patient's room, but if another adult is present, it is preferred that additional family members wait in the car if not receiving care. Thank you for helping us provide additional protection for you and your family.

What are the Symptoms of COVID-19?

The symptoms, transmission, and recovery are similar to influenza. Like the flu, COVID-19 causes mild respiratory illness in the majority of patients. Symptoms appear 2-14 days after exposure and include:

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Nasal drainage
  • Other upper respiratory concerns

How to reduce your risk of contracting COVID-19?

  • Avoid close contact with people who are sick.
  • Avoid touching your face, eyes, nose, and mouth.
  • Wash your hands frequently with soap and water for at least 20 seconds.
  • Alcohol-based hand sanitizers have been found to be particularly effective against viruses.
  • Stay home when you are sick.
  • Cover your cough.
  • Clean and disinfect frequently touched surfaces daily.

Total Access Urgent Care is committed to serving our communities and acting with abundant caution to protect the health of our patients and teams.