Frequently Asked Questions
About Total Access Urgent Care
What is Total Access Urgent Care?
Total Access Urgent Care (TAUC) is a network of walk-in urgent care centers serving the greater St. Louis, St. Charles, and Southern Illinois regions. Our providers treat illnesses and injuries for adults and children, with onsite services such as digital X-ray, CT imaging, lab testing, IV hydration, and stitches. No appointment is needed, and all locations are open every day, 8 AM to 8 PM.
Where are your locations?
Total Access Urgent Care has 27 convenient locations across St. Louis City, St. Louis County, St. Charles County, and the Metro East in Illinois. Visit our Locations page to find the clinic closest to you.
Appointments & Visiting
Do I need an appointment to visit urgent care?
No. Total Access Urgent Care welcomes walk-ins every day from 8 AM to 8 PM. You can also join the line online with Save My Spot before you arrive. For current availability, check your clinic’s page.
Can I check in online before I arrive?
Yes. Total Access Urgent Care offers online check-in through Save My Spot, available on our Locations page. Save My Spot holds your place in line and notifies you when it’s your turn, but it does not guarantee that you will be seen at a specific time; patients are evaluated based on medical needs and clinic capacity.
What should I bring to my visit?
When visiting Total Access Urgent Care, please bring a photo ID, insurance card (if applicable), a list of your medications and allergies, and a form of payment. Parents or guardians should bring any required identification or consent information for a child. To save time at check-in, you can complete forms ahead of time on our Medical Forms page.
Are you open evenings, weekends, and holidays?
Yes. Total Access Urgent Care is open 8 AM to 8 PM every day, including weekends. Holiday hours may differ by location, so confirm current hours on the Locations page or by calling ahead.
Insurance, Pricing, Billing
Do you accept my health insurance?
Total Access Urgent Care is in network with most major insurance plans, including UnitedHealthcare, Aetna, Cigna, and Anthem. Participation can vary by plan network, so please review the Insurance Options page for your location and verify benefits with your insurer.
Do you accept Medicare?
Yes. Total Access Urgent Care accepts Medicare. Coverage may vary by service and plan, so please confirm coverage with your location and your Medicare plan before visiting.
How much does an urgent care visit cost?
The cost of a visit to Total Access Urgent Care depends on your insurance benefits, the services provided, and any tests or procedures performed. Your plan may require a copay, deductible, or coinsurance. Contact your insurer for benefit details.
What if I do not have health insurance?
Total Access Urgent Care offers self-pay options, including Affordable Care Plans for uninsured patients; details are on our Self-Pay Bundles page. Contact the clinic for information about expected visit charges and whether additional fees may apply for testing, imaging, medications, or procedures.
How do I pay my bill?
You can pay a Total Access Urgent Care bill online through our Pay My Bill page. For billing questions, call our billing department at (833) 745-9005, Monday through Friday, 8 AM to 4 PM CST.
Conditions & Services
What illnesses and injuries can urgent care treat?
Total Access Urgent Care treats a wide range of non-life-threatening illnesses and injuries, including colds, flu-like symptoms, sore throats, ear infections, rashes, abdominal pain, kidney stones, minor cuts, abscesses, sprains, fractures, and concussions. Additional details can be found on the What We Treat page.
Do you treat children?
Yes. Total Access Urgent Care evaluates and treats children for common illnesses and injuries, such as strep throat, RSV, ear infections, rashes, cuts, and broken bones.
Can I get an X-ray at urgent care?
Yes. Total Access Urgent Care offers onsite digital X-ray for possible fractures, pneumonia, and other injuries and illnesses.
Do you offer CT scans at urgent care?
Yes. Total Access Urgent Care offers CT (computed tomography) imaging at select locations. CT scans provide detailed images that may help our medical team evaluate conditions such as kidney stones, appendicitis, and abdominal pain. A medical provider will determine whether a CT scan is appropriate for your needs.
Do you offer IV fluids for dehydration?
Yes. Total Access Urgent Care offers intravenous (IV) fluids for dehydration when our medical team determines that IV hydration is appropriate. IV fluids and medications may also be used for migraines, food poisoning, and certain allergic reactions. Treatment depends on your symptoms and medical evaluation, and availability may vary by location.
Do you offer lab testing?
Yes. Total Access Urgent Care offers on-site lab testing, including bloodwork, urinalysis, flu, strep, COVID-19, STD, and drug and alcohol testing. Some specimens may be sent out for additional laboratory testing. Test availability and turnaround times vary by location and test type.
Do you test for COVID-19, flu, strep, and RSV?
Yes. Total Access Urgent Care tests for COVID-19, influenza, strep throat, and RSV. If you test positive, our providers can recommend treatment during the same visit.
Do you offer sports physicals?
Yes. Total Access Urgent Care offers sports physicals for student-athletes and others who need clearance to participate in sports. Please bring any required school or athletic forms, along with relevant medical information.
Do you provide physicals?
Yes. Total Access Urgent Care offers school, camp, pre-op, adult, and employment physicals. Check with your clinic for specific services, pricing, and any paperwork to bring.
Can I get a flu shot or other vaccines?
Yes. Total Access Urgent Care offers flu shots and selected vaccinations, including Tdap (tetanus), Hepatitis A, Hepatitis B, and MMR. Check with your clinic for current availability and pricing.
Can urgent care prescribe medications or provide refills?
Yes. Total Access Urgent Care providers may prescribe medication when clinically appropriate and can send prescriptions electronically to your pharmacy. Routine or long-term prescription refills may be limited; patients with ongoing medication needs should contact their regular care provider.
Do you offer occupational medicine or workers' compensation services?
Yes. Total Access Urgent Care provides employer services such as workplace injury evaluations, drug and alcohol screening, employment physicals, and immunizations. Service availability, scheduling, and billing arrangements differ by location.
After Your Visit
How will I receive my test results?
Total Access Urgent Care includes the results of your onsite lab work as part of your discharge paperwork. For labs sent to an outside laboratory, results can take up to 6 days to return but often come back sooner. You will receive a text message with a link to view your results if they are normal, and we will call you regarding any abnormal findings.
How do I get a copy of my medical records?
You can request Total Access Urgent Care medical records through our Medical Records page or by contacting the location you visited. Identity verification or a signed authorization may be required before records can be released.
Can you share records with my primary care provider?
Yes. Total Access Urgent Care can share records with your primary care provider or specialist through an approved process, subject to applicable privacy requirements. Urgent care is meant to complement your regular doctor, so tell clinic staff where records should be sent.
What should I do if I am not feeling better?
If you are not feeling better after a Total Access Urgent Care visit, follow the discharge instructions provided and contact us or your healthcare provider if symptoms persist or worsen. Seek emergency care or call 911 for severe or rapidly worsening symptoms.